NoKuu

话说在5月份的某天，我兴致大发在GoDaddy用我的信用卡加上GoDaddy的优惠码买了个域名，共花了我2.19美元，之后就很长一段时间没上过GoDaddy的帐户。

然后，到了6月份的某天，也就是前几天，我又兴致大发想上一下GoDaddy的帐户。输入用户名和密码后却没有和往常一样进入我的帐户，并且提示”This account is locked. Please contact Customer Service.”。顿时晕倒，帐户被锁了，紧接着就去google了下，发现还是有人和我有着相同的命运的。说是出现这种情况分两种：1.密码输出错误两次以上。2.申请的帐户的个人信息与支付人的信息（如信用卡、paypal）不同。接下来我就想我的密码不可能打错啊，那只有第二种情况了，但我的信息都是填写正确的啊，想来想去第二种情况可能性最大。而按照网上的办法就是给自己的身份证拍个照，然后E-mail给GoDaddy。

那就进入邮箱写封信给GoDaddy吧，在写之前我有意识的翻阅了下GoDaddy曾经发我的一些信件，当然大多都是广告，但在这几封心中却有一封不是，而是几天前发来的一封告诉我帐户被锁的信，当时我惯性的认为是广告就没怎么看，导致现在才发现。信的内容如下：

Thank you for being our valued customer. Your recent purchase activity has been reviewed by our verification office for one or more of the following reasons:
+ Discrepancies have been identified between billing information provided to us by the purchaser and data currently on record with the financial institution.
+ Incomplete, invalid or false billing/registrant information was provided by purchaser.
+ Someone other than the payment method account holder may have made the purchase.
+ Transaction origin differs from the listed billing locale and/or payment method origin.
+ Efforts to verify purchase authorization with the listed payment method account holder have been unsuccessful.
As a result of our review, this customer account has been locked and the payment method utilized is currently suspended from further use in our system. This was done as a precautionary measure in effort to preserve the integrity of your payment method. You will be refunded accordingly and receive an email receipt regarding the returned funds. Please allow five to ten business days for your financial institution to fully process the reimbursement.
If you would like the account to be reinstated, please email our verification office at ccinquiries@godaddy.com. Customers requesting reinstatement of their account will be prompted to have the payment method account holder provide correct billing information and government-issued photo identification to substantiate the account.
Scanned images (under 1 MB in size) can be attached as a response to this message, or faxed to:
(480) 287-8003
Attention: Fraud Department
Reinstatement may be considered upon receipt of the aforementioned documentation.
We apologize for any inconvenience this may cause and thank you in advance for your cooperation.
Sincerely,
Fraud Department
- – - – - – - – - – - – - – - – - – - – - – - – - – - -
Copyright 2009 GoDaddy.com, Inc.. All rights reserved.

果然，是说我的支付方式的信息与帐户信息有差异吧，并且把我购买的域名的钱又退还给我了。然后我就回了封邮件过去并附上了我的身份证的照片，本以为就这样可以了。但在我安然的等待中慢慢变得焦急，三天过去后，GoDaddy一直没有回信，于是乎，我又写了第二分邮件给GoDaddy问为什么还没给我解决。就第二天早上我收到了GoDaddy的回信，如下：

Our support staff has responded to your request, details of which are described below:
Discussion Notes
Support Staff Response
Thank you for your reply. Unfortunately, the name on the identification we received does not match the name of the payment method account holder provided at the time of purchase. The image(s) provided must be clear, legible, unaltered and must identify the owner of the payment method used.
Our goal is to reasonably ensure the payment method account holder is authorizing use of a payment method with us. If you do not have valid government-issued photo identification, such as a driver’s license or passport, please provide a statement from your financial institution showing the original purchase and subsequent refund.
A scanned image (under 1 MB in size) can be attached as a response to this message, or faxed to:
(480) 287-8003
Attention: Fraud Department
Upon receipt of the requested information, we will re-evaluate your request to reinstate the account.
Sincerely,
Fraud Department

原来GoDaddy已经给我回过信了，只是我没有收到，若他们说的是真的，那就一定是QQ邮箱的问题……

这次又说我身份证的照片模糊，怎么可能，我用320万像素的手机拍了那么小的一张身份证，怎么可能模糊呢？囧rz！

哎……还是继续证明我是我吧！说是我如果没有valid government-issued photo identification（有效的政府发行的带照片的身份证），也可以用driver’s license or passport（驾照或护照）来代替，还要provide a statement from your financial institution showing the original purchase and subsequent refund。在某个论坛上看到说在国外驾照和护照比起身份证来更能证明自己的身份，在国外没人做什么假证件，况且在中国身份证，哎……不提了。话说回来我没有学过车也没有出过国，哪来什么驾照或护照啊？没办法，继续拍了张身份证的照片，加上我信用卡上支付和收到退款的照单。我想这次总行了吧。

还是等到第二天，其实，这几封信都是我半夜十二点写的，写好后就睡个觉到第二天早上收到了。反正这次终于成功了，继续贴出信的内容，如下：

Our support staff has responded to your request, details of which are described below:
Discussion Notes
Support Staff Response
Thank you for providing the requested documentation. We have notated your account regarding the completed verification.
We are in the process of replacing your order(s) and will send an email confirmation upon completion. The original purchase has already been refunded. Please allow at least five to ten business days for your financial institution to fully process the reimbursement.
We appreciate your cooperation and look forward to doing business with you. Please contact Customer Support if you need any assistance in the future.
Sincerely,
Fraud Department

与此同时他们又从信用卡里扣还了我注册域名的钱，我登入GoDaddy帐户，果然顺利登入，域名也还在。想之后应该再也不会发送帐户被锁的事情了吧，我都证明我是我了！

总结下这次拿回我GoDaddy帐户的事：1.我英文真的实在是太烂了。2.GoDaddy服务还是不错的，这种验证一个人的身份来打击个别想做坏事的人也是能接受的。3.证明自己是自己也是一件不容易的事啊。4.在GoDaddy用信用卡支付时尽量把自己的信息填写正确，如果用礼券购买的话就无所谓了，反正礼券也是别人送的，一般不会去验证你的身份。

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